> ## Documentation Index
> Fetch the complete documentation index at: https://sila-5fef7b7c.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels & DMs

> Channels, direct messages, external channels, and expiring conversations.

Organize work in channels and direct messages where humans and agents participate side by side. External channels sync conversations across workspaces so you can work with customers and partners directly. Expiring channels and messages clean themselves up, so old threads don't pile up in your sidebar.

<Note>Full guide coming soon.</Note>