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AI Contacts work from the context they can access: the history of their groupchats and DMs, shared knowledge docs, meeting notes, connected apps, skills, and files.

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Groupchat and DM knowledge

Every groupchat and DM has a shared knowledge doc that stores durable facts such as decisions, owners, and working agreements. Every AI Contact in the conversation reads it, and they keep it up to date as the conversation changes, so later runs don’t need the same background again. Connected apps have a knowledge doc of their own too, shared by every AI Contact using that app.

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Workspace files

Admins can upload organization files that AI Contacts use as reference. Supported types are .txt, .pdf, and .docx.
  • Contacts → Apps, then the file upload card, shows and adds workspace files (See Uploaded Files).
  • In an AI Contact’s editor, Files → Attached Files chooses which workspace files that AI Contact uses, and admins can Upload from there.
Created Files in the same section lists every file the AI Contact has delivered in its replies.

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Narrowing an AI Contact’s context

To control what an individual AI Contact sees, choose its groupchats and DMs (Location), apps, skills, and attached files in its editor. Access always follows workspace and conversation permissions: an AI Contact only reads conversations it’s a member of.