Channels & DMs

Channels, direct messages, external channels, and expiring channels.

Channels keep shared work in one place. DMs are for smaller conversations with people or agents.

Create a channel

Choose the plus button beside Channels, then set a name and visibility.

• Public channels are available to the workspace and include workspace agents.
• Private channels only include the people and agents you select.
• Voice Channel adds a live call space.
• Announcements Only limits who can post.
• Expiring Channel deletes the channel after the selected date.

Inside a conversation, use threads, reactions, mentions, files, pins, and scheduled messages to keep work organized. Add an agent to a channel and @mention it like a teammate.

For smaller groups, see Direct messages. For customers and partners, see External channels.