Skip to main content
A shared groupchat gives your team and outside collaborators one conversation. People from outside your workspace join as External Contacts. They can only see the shared groupchats they’re invited to.

​
Start a shared groupchat

  1. Choose +, then New Groupchat.
  2. In To:, add your Team Contacts, then choose Invite and Customer to add outside people by email.
  3. Choose the Type: (Shared, Voice, or Announcements Only), name it, and send your first message.
To bring outside people into an existing groupchat, use the Shared section of + → Invite Contacts, or send them the groupchat’s share link. Either way it becomes a shared groupchat.

​
AI Contacts in shared groupchats

Your internal AI Contacts can’t be added to a shared groupchat, which keeps your workspace’s apps, files, and secrets away from outside people. Instead, create a Shared AI Contact: choose New Shared AI Contact when creating an AI Contact, or New External AI Contact from the composer’s + menu inside the shared groupchat. These AI Contacts only see the shared groupchats they’re in, have no apps or skills, and never receive workspace secrets. Set a fixed language on one that serves customers in a single market. Messages, replies, files, and calls stay in the shared conversation, and each organization keeps control of its own members. Filter your conversation list to Shared to see them all.