External channels

Collaborate with people in other workspaces through shared external channels.

External channels give your team and outside collaborators one shared conversation. They work well for customers, partners, and vendors.

Choose the plus button beside External, then:

1. Name the channel and choose its channel options.
2. Select the people from your workspace who should join.
3. Add outside people by email.
4. Optionally add an external agent with its own instructions and files.

Only selected participants can open the channel. Messages, threads, files, and calls stay in the shared conversation while each organization keeps control of its own members.