Custom notifications

Mute conversations, limit them to @mentions, or write your own rule for what deserves a ping.

Open Notifications, then Customize, and find the conversation under Groupchat Notifications. Choose Mute… to pick an option:

Option	What you get notified about
For 1 Hour / For 8 Hours / For 24 Hours / For 1 Week	Nothing until the timer ends, then normal notifications again
Until I turn it back on	Nothing until you Unmute
Everything, Except @ Mentions	Only @mentions
Custom Notifications	Only messages that match your rule

Unmute returns a conversation to normal notifications.

Write a custom rule

Custom Notifications are available on Sila Pro and Sila Max.

Describe what matters in plain language, such as “notify me about production incidents” or “ping me when a customer mentions churn,” and choose which conversations it’s Applied To:. Sila checks new messages against your rule and only notifies you about the ones that match.