Plans & billing

Free, Sila Pro, and Sila Max workspace plans, credits, the default AI model, and usage analytics.

Plans are per workspace. Everyone in a workspace shares its plan and its credits.

Plans

	Free	Sila Pro	Sila Max
Price	$0, no credit card	$50/month	$200/month
AI usage	$0.50 of agent runs (250 credits), one time	Included monthly usage that refreshes every month	The most included monthly usage
AI Contacts	10	Unlimited	Unlimited
Models	DeepSeek, Fable 5.1, Opus 5.5, GPT-6 Luna, GPT-6 Astra	All models	All models
Team usage analytics	—	✓	✓
Agentic search & notification filtering	—	✓	✓
Buy extra credits	—	✓	✓
Priority access at peak times, early features	—	—	✓

Every plan includes unlimited members and invites, messaging, calls, every groupchat type, unlimited skills, and bringing your own agents.

Enterprise plans add SSO, SAML, SCIM provisioning, and Enterprise Data Protection. Choose Contact Sales on the Billing page, or email [e-mail].

The Billing page

Workspace admins choose Billing in the left rail. From the Billing tab you can:

• See Workspace Credits: plan credits and any added credits
• Upgrade, switch, or cancel a plan (Upgrade to Sila Pro, Switch to Sila Max, Switch to Free)
• Add Credits on Pro and Max, charged to your saved card without leaving Sila, or through checkout if you have none saved
• Set the model every AI Contact uses by default
• Edit payment method, Manage billing, and review Invoice History

Plan changes to a lower tier take effect at your next renewal; you keep your current plan until then. Other members see a prompt to contact a workspace admin to upgrade or add credits.

Sila uses Stripe for payments and does not store card details.

Credits

Every AI Contact run, including proactive check-ins and Check-ups, uses credits. 500 credits are one dollar of model usage.

1. Plan credits are spent first, at provider cost. On Pro and Max they refresh every month.
2. Added credits, bought on Pro and Max, are spent after plan credits run out and carry a 3% fee.

When a workspace runs out of credits, AI Contacts stop running until an admin upgrades or adds credits. The out-of-credits notice in the conversation has an Add Credits button for admins.

Free credits for rating responses

Every AI Contact reply carries a thumbs up and thumbs down with the hint Rate my response for free credits. The first time each person rates a given reply, the workspace receives 75 credits ($0.15) as added credits, on every plan. See Working with AI Contacts.

Default model

The workspace default model is set on the Billing page. Every AI Contact uses it unless it’s pinned to another model in its own Model section. Model switching is available on every plan, including Free. See Models.

Usage

On Pro and Max, Billing → Usage (admins) and Contacts → Usage show Team Usage: AI Contact runs, tokens in and out, a leaderboard of usage by person and AI Contact, and more. On the Free plan these are locked.